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Help Desk

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- Recent Questions and Answers -

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Question: What about LTO tape? Ive seen some video users mention it for long term back up.
Asked by William R on 2012-02-01 19:38:23

ANSWER: The tape is low priced, $25 to store over a TB. But the drives are over $1,500 and they are SCSI. !!! You would need a SCSI to FireWire adaptor to convert the 1990 technology. Doesn't really sound like the future of mass storage.

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Question: I'm creating a lot of digital content and need to come up with an archive scheme. Any suggestions? What do you use?
Asked by William R on 2012-01-31 15:24:48

ANSWER: One of our recent purchases was the Rack Pro from Other World Computing (www.MacSales.com). It is a single rack space multi-hard drive bay. We configured it with 4-3TB Hitachi DeskStar hard drives for 12TB total storage. It can also be configured easily as a RAID set up if you need more speed or redundant data. The drives are swappable right from a front access panel so you can slide out a drive and pop in a fresh one at any time (unless RAID configured). In the long run, purchasing just the bare drives is much less expensive then continually buying new drives in enclosures. Backup software is included.

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Question: Can liquid metal presets be used with Photoshop Elements 9 or do I need to purchase a plugin like Dreamsuite's Liquid Metal plugin.
Asked by Leila T on 2011-05-19 13:05:34

ANSWER: Many Photoshop plugins do work with Elements, however on the Auto FX website, they list: "Platform: Windows XP / Vista / Windows 7 - Mac OS 10.4 and higher. Support for Photoshop CS, CS2, CS3, CS4 and CS5". Elements is not listed. To confirm, you may want to contact Auto FX's Tech support here and ask that question: http://www.autofx.com/contact/technicalSupport.html.

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Question: I'm interested in both a beginner's photoshop class (i have Elements 9) and a website design class. Is it better to take the photoshop first or is the website class a standalone class?
Asked by Leila T on 2011-05-06 11:24:37

ANSWER: You could take the classes in either order without a problem, but if you have the option, I would take the Photoshop I class first. The Website Design and Graphics class is technically a standalone class, but a deeper knowledge of Photoshop is extremely useful for web, video or print work.

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Question: Do you know if the new version of FCP will handle .m2t files?
Asked by William R on 2011-05-05 10:51:14

ANSWER: Assuming the m2t files are from HDV footage, yes, Final Cut Pro handles those well. In the Log and Transfer process, HDV files can be trancoded to the Apple Intermediate Codec or one of the ProRes codecs. I prefer ProRes 422 or ProRes 422HQ. You can edit in the native HDV codec as well, but the rendering is much slower, and it is not as good for color correcting. If you are shooting on HDV tape, you can choose one of the built-in capture presets (found under Audio/Video Settings) - HDV-Apple Intermediate Codec, HDV-Apple ProRes 422 or HDV-Apple ProRes 422HQ. If you are considering Final Cut Pro X, indications are that it will continue to support HDV. There are some mixed reviews on the new version, I would hold on to FCP 7 for a while longer.

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Question: I have a project in FCP 1440X1080 and when I export using quicktime conversion it is squished from the sides and unnaturally tall. I have exported OK before, how can I address this? Thanks, the class was great!----- Max
Asked by Max M on 2011-03-25 08:03:45

ANSWER: The trick is in setting the size to the correct aspect ratio. 1440x1080 video is meant to ultimately display at 1920x1080, or 16x9 aspect ratio. When Exporting using QuickTime conversion, click Options..., then click Size... You can choose 1920x1080 from the popup menu, or choose Custom to type in your own dimensions. To calculate another size that is 16x9, choose the width for the final video, let's say 400 pixels wide. Divide 400 by 16 then multiply by 9 to get the proper height. 400/16=25 X 9=225. (You could also divide 400 by 1.7777 --- Same math.) 400x225 will give you perfect proportions.

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Question: I own a copy of InDesign, but not of Photoshop. Here's my question. What does a copy of PhotoShop cost? I've seen so many "parts" on sale but not actually sure what I would need to have so that I could add proficiency in Photoshop to my resume. Your help would be appreciated. thanks.
Asked by Linda H on 2010-09-24 13:42:32

ANSWER: That is a good and complex question because there are many variables. If you have InDesign already, there are upgrade paths that could save you money. It is also much, much cheaper to buy Adobe software in their "Suites". Photoshop by itself, buying it for the first time runs about $700. There is an Extended version of Photoshop which offers additional video and 3D features that runs $999. However, you can get the entire Creative Suite Design Standard for only $1299. That gets you Photoshop, InDesign, Illustrator and Acrobat and Bridge. If you already own InDesign, the upgrade price is about $850. So it probably doesn't make sense to buy Photoshop alone. Another option is the Creative Suite Design Premium which includes Adobe Photoshop Extended, Illustrator, InDesign, Flash Catalyst, Flash Professional, Dreamweaver, Fireworks, Bridge, and Acrobat 9 Pro. These are all great programs to know and they all work hand-in-hand with each other. Upgrade from InDesign runs about $1500. You can find lower prices if you shop around on the web. B&H photo (bhphotovideo.com) is our store of choice.

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Question: Once again.. thank you. I need to save the video in QT, so Im doing a screen recording to recapture it... sound OK?
Asked by William R on 2010-08-05 12:41:02

ANSWER: If VLC can open it, it can export it directly in a wide range of formats including H264.

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Question: I have a video file which was recorded on a propriety system (Karl Storz Medical) which I can play on a windows machine with WMP, but can not open on my MAC with the following QT10, QT7pro, FCE, WMP for mac, MPEG streamclip. Any idea?
Asked by William R on 2010-08-05 09:19:36

ANSWER: Try VLC. It can be downloaded at www.videolan.org/vlc. If that doesn't open it, it's not likely anything will.

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Thank you.. your solution worked!
Asked by William R on 2010-07-23 13:53:49